Electromek provides excellent and prompt remote service, whether it be for PACS or imaging equipment, but when the issue requires on-site support Electromek also excels, since they are local and have the personnel to meet the customer's needs.
The customer support and service with Electromek is exceptional!!! Electromek's Imaging Specialists are very knowledgeable and supportive to your immediate needs. They have been very helpful guiding us to purchase equipment that meets the needs of our patients. For thirty years, I have worked with Electromek staff and service engineers, they are GREAT!
When I first took over as manager at Hillsboro, we had a different service company. Then we bought our PACS from Electromek in 2009. Since then, we have repeatedly gone back to Electromek for other services/purchases. As many other reviews state, Electromek is built on honesty and integrity. I remember one time, we had DR installed in our department. We had training on it, but as often happens, you forget a lot of what you are trained on. When I looked to purchase some new equipment, I stated that I wanted a follow-up training session after about 6 months because I felt we didn't have very good training on the DR. They could have left it t that and just supplied the training I requested for the new equipment. Instead, they called and set up an additional 8 hours of training on the DR at no additional cost. They wanted to make us feel we had been well trained on the DR and be satisfied with our training and service. This is the type of customer service every company should strive for. I also can say without reservation that if you put your trust in Electromek, you will not be dissapointed. From the top management to the service engineers and tech support, everyone is committed to making sure you are up and running as you need to be.
We have worked with Electromek for over 20 years and have enjoyed every opportunity to partner with them. They are efficient, team focused, responsive to all of our needs whether it will benefit them financially or just to help to improve patient care through some friendly advice. Electromek works to have a genuine relationship with their customers which in turn builds trust and support within the team. We appreciate all that they have done for us and look forward to continued opportunities to work with their team!
Capital Region Medical Center has depended on Electromek over the years to assist us with replacement and service for x-ray systems throughout our clinic system. This long term relationship has evolved into a trusted source of expertise we now count on for many projects. In 2015 we were shopping for R&F systems to replace an existing unit in the hospital radiology department. As distributors of Shimadzu equipment, Electromek was one three vendors we reached out to for bids. They responded immediately and provided detailed quotes with line item pricing allowing us to determine which Shimadzu system was the best fit for our organization. The site visit was coordinated and went very smoothly. Once they received the purchase order they were well organized and detail oriented. They came on site to take pictures of the space and to help us determine the best configuration for our room. Jim provided detailed specifications to our Facilities department and helped us clearly understand what was required of us for room prep prior to installation. John, Ben and the service engineers worked well together to provide a seamless installation and a well-coordinated plan for training the technologists. The communication throughout the project was clear and timely. Their attention to detail and effective communication resulted in a successful install with no surprises. As always, the service team has been proactive and dependable!
Des Peres Hospital has an excellent working relationship with Electromek. All of the employees are attentive to the needs of their customer. Our Biomed department feels their service is superior. We recently had a project to replace an R & F room in a short period of time. Electromek orchestrated the purchase, delivery and installation of the equipment in 2 months. The installation went smoothly and everything was completed on time, even when that meant that their service engineers worked longer hours. Jim , John and Ben made the project painless and efficient. We are looking forward to our next project with Electromek and have faith that we will have the same results as they have a proven track record for excellent service.
In the summer of 2014, our practice began preparing for the purchase of new DR equipment. With the vital help of one of our experienced x-ray technicians, we received 4 bids for this system. Electromek, being the over achiever that they are, actually came back with two bids for two types of equipment that might fit our needs. After checking their references thoroughly here in St. Louis, we decided to purchase one of the two options offered. John and Ben prepared their team and us with pricing and installation details. When it was time to install, everything went very smoothly, and it was actually installed over a weekend. Electromek then sent experts to work with our technicians for two days to ensure that they were comfortable with the equipment and data issues. Advanced Bone & Joint can whole heartedly support and recommend these fine folks to others who might be looking for radiology equipment and a flexible team to make it work!
We have worked with Electromek since 2001 and continue to be very happy with everything about the relationship. Over the years Electromek has kept our aged equipment running and also helped us move into the digital age. Down time is practically non-existent in our x-ray department and I am always confident that we will exceed any regulatory requirements and safety protocols. Electromek staff are professional, honest and cost conscience, I recommend the company enthusiastically and without reservation.
Electromek is the complete package. They combine friendly, honest sales personnel with expert service engineers who respond immediately at the first sign of trouble. Electromek is timely, down to earth and simply shows a good old fashion appreciation of your business.
Our first contact with Electromek Diagnostic Systems was the replacement of our old Teleradiology system with a web-based system in 2001. Since that time, we have purchased our portable x-ray unit, a new rad room for our new clinic, a refurbished rad/fluoro room being installed now and have had Electromek provide us with our Sectra PACS/Fuji CR system. For a small, rural critical access hospital, that is a great deal of equipment, purchased and serviced from a single supplier. It is obvious that our institution thinks very highly of the knowledge, honesty, integrity and quality of the Electromek organization. We have dealt with the sales and service forces of Philips Medical, Siemens Medical and GE Medical for years, and have always been disappointed in the way the mega companies deal with the small accounts. When a 1200 bed teaching institution has an x-ray room non-operable, it may be a minor inconvenience, but it can put the rural community hospital out of business. Fast service and quick response times save our patients from unnecessary delays and transfers. In addition, what other company allows you direct access to the President of the company to resolve issues, with one phone call?
Jim Henrichs, and his entire organization, form a true partnership with their customers. It is a way of doing business that is truly refreshing in this increasingly cynical business world. It is for these reasons that we at Paris Community Hospital can recommend Electromek Diagnostic Systems for any of your Radiology needs, without hesitation or reservation.
Clay County Hospital has been a customer of Electromek for at least 20 years. Electromek has proven to be an extremely reliable service provider and has shown integrity and honesty in sales also.
Clay County Hospital purchased new Sectra PACS in 2005. We were nervous and somewhat uneducated about how we would evolve PACS into our department flow. Dan Thoma was excellent in setting up a plan and explaining it to us in a very organized and simplified manner. Troy Meador and Dan did a terrific job in planning and implementing this huge change for us. We kept waiting for all the horror stories we had heard and read about to happen to us. But they never did. I would and have recommended Electromek to other colleagues as an excellent PACS implementation company. The only way to go.
We have been an Electromek customer for 20 years. We have purchased new equipment from them. Their service is excellent, response time great (unsurpassed!), the knowledge, honesty and integrity of all of their personnel has been of the highest quality. I would recommend Electromek to all radiology professionals.
Our facility has been an Electromek customer since 2004. We have purchased a refurbished CT and a new Del Radiographic X-Ray System. Our facility was needing new or refurbished equipment, and I was having some difficulty finding a company I considered honest and reliable to service their equipment. Another Electromek customer recommended Electromek to me. I made contact with an Electromek representative, Troy Meador. I found Troy to be an honest straightforward person, just what we needed. Service is an essential part of radiology. I would rate service form Electromek as excellent, far better than other companies we have had in the past. I have never met, but have talked to Jim Henrichs many times, and I appreciate him as well. It is without reservation that I would recommend Electromek.
I have had very good response with Electromek. Troy is very friendly and if I have any problems, he is fast to respond. I have no complaints with the service.
We are a long standing customer of Electromek. We have made numerous purchases of new equipment as well as refurbished equipment and currently have a service contract coverage for multiple equipment. In comparison to other companies Electromek far exceeds their competitors. Their commitment to customer service is unequalled. From the first meeting to decide on what equipment best suits our needs to the actual installation and usage of the equipment, Electromek makes every step of the way a smooth transition. The employees are very knowledgeable and personal. Electromek is the 1st company we call when we have a need for equipment based on our past experience for the ease of purchase, installation and quality service.
We have had a wonderful working relationship with Electromek for several years and we will continue this relationship for many years to come. We have purchased equipment and service from you and on a scale of 1 to 5 (5 being excellent) you get a five on everything from equipment to personnel. Your personnel go above and beyond what is expected of them. I just hope you know how much you are appreciated for all you do for us. I would not hesitate for a second to recommend you.
We have been an Electromek customer for several years. I have nothing but great things to say about the service, equipment, and the employees from Electromek. I would highly recommend Electromek to anyone.
Calls are answered immediately. We've been a customer for about 4 years. Rate service 10/10. All staff are highly intelligent and able to answer any questions. I would and have recommended Electromek to my peers.
We are a long term 10+ year client of Electromek. The knowledge of our PACS System and working solutions they provide is the highest level.
I have been a manager here at Wabash General Hospital for 11 years. We have used Electromek for all of our service on general equipment and C-Arms. We purchased PACS from them in 2004 and support has been tremendous. Their response to a problem is always prompt. Their understanding and communication skills to teach us about PACS has been exceptional! We appreciate their hard work! We have purchased new equipment through them also and have always felt like pricing was competitive or less than other Vendors. I would certainly recommend them to anyone.
I like to tell people that I'll buy anything Electromek is selling! My experience with Electromek over the past 16 years has convinced me that these folks have it all. They only sell quality products that they are willing to support so there's never an issue regarding accountability or performance. With a selection of new and refurbished equipment available, I've always been able to find a solution within my budget. But the main reason I like to work with Electromek is because of how they treat me and my staff. They are always available and always willing to answer a question-whether it's sales, service or software related. If they need to be on site, they always schedule and allow me to set the priority. I may need someone on site after hours or I may be able to wait until the next day, or even until the next time they have someone in the area-but I always have the option of choosing. Software support is just a phone call away and it's a rare situation when an issue can't be resolved remotely. I think of the Electromek staff as friends and partners rather than just a vendor.
I have been very happy with our service and all interactions with Electromek. Just last week we called with an urgent need on a portable and were up and running next day with you. Our other vendor would have had us down for 4 days due to shipment of a part. I trust from your company that I will get honest, straight information from everyone. Troy, Dan, & Chad, Greg, David Chris are always extremely helpful (2 gentlemen that did repairs did a great job)